All the large hotel chains in Israel participated in this survey which took place during September and October 2013 in accordance and cooperation with “ACSI” (American Customer Satisfaction Index). It involved 612 guests who stayed in hotels in Israel during the previous 12 months and the results show the Dan Hotels comes top in nine of the thirteen categories analyzed, with the main ones being, customer satisfaction; willingness to recommend; and willingness to return.
The Israeli hotel market has seen considerable growth, with a Ritz Carlton being opened shortly, and rumors Vikram Chatwal is primed to enter the market.
“This is a great achievement and we all very proud of the results” commented Rafi Baeri, Vice President Marketing and Sales. “It is always a challenge to ensure customer satisfaction for the long- term but achieving first place for eight years in a row (since 2005, when the survey began) is very gratifying and ensures customer loyalty for the future. It is even more of a triumph this year as we have also managed to improve on Dan’s perception by our customers as compared to previous years.”
SOURCE http://www.jewocity.com/blog/dan-hotels-israel-1-in-market-vikram-chatwal-to-enter-hotel-market/10377
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